MortgageOps · Product Case Study

Portfolio-level execution control for Home Lending

MortgageOps is a hypothetical internal control tower designed for Home Lending portfolio leadership. It gives executives and TPMs a single operational truth across origination, underwriting, closing, and funding — enabling earlier intervention and fewer surprises.

Open the live control tower ↗

The problem (as it shows up in real life)

Home Lending portfolios span dozens of programs, vendors, and technology teams. Status lives across Jira, spreadsheets, vendor portals, and weekly readouts.

By the time leadership hears about an issue, SLAs are already breached, customer experience is degraded, and teams are in firefighting mode.

What MortgageOps does differently

  • Treats the portfolio as the unit of work — not individual projects.
  • Surfaces risk early using SLA age, bottlenecks, and ownership signals.
  • Focuses on intervention, not reporting.

Primary users

  • Home Lending Portfolio Operations leadership
  • Technical Program Managers
  • Product & Ops executives running weekly reviews

Success metrics

  • Earlier identification of SLA breach risk
  • Reduced last-minute escalations
  • Clear ownership for portfolio interventions
  • Fewer surprises in executive reviews

My role

I would own product strategy, operational modeling, UX for executive decision-making, and alignment between technology delivery and business outcomes.